FAQ
Collapsible content
What makes Bravory Bakehouse cookies special?
Each cookie is handcrafted using premium ingredients, bold flavors, and an extra serving of heart. We’re a purpose-driven bakery, proudly supporting military families and homefront heroes with every batch.
Where are you located?
We are located in beautiful Southern Pines, North Carolina. Our storefront is currently under construction, but online orders open soon!
Do you ship nationwide?
Yes! We ship our cookies nationwide so you can enjoy Bravory Bakehouse from anywhere in the U.S.
When will my order ship?
✨ A Quick Note About Shipping ✨
We lovingly bake, pack, and ship your cookies with care! Orders take about 2–3 days to process before shipping, and shipping time is typically 2–3 days.
To keep your cookies fresh and avoid them hanging out in a warehouse all weekend, we do our best to avoid shipping over weekends.
Once your treats leave our hands, they’re in the care of our carriers, and while we can’t control their timeline, we’ll always do everything we can to get your goodies to you as quickly as possible. 💌🍪
Can I pick up my order locally?
Yes! We offer local pick-up options at our Southern Pines location. Details will be available at checkout.
What is your refund or return policy?
Bravory Bakehouse Refund Policy
At Bravory Bakehouse, we take great pride in crafting and delivering premium, handcrafted cookies with care. Due to the perishable nature of our products, we are unable to accept returns or offer refunds once an order has been processed and payment is complete.
If there is an issue with your shipment upon arrival, please take clear photos of the damaged packaging and product immediately and email us at hello@bravorybakehouse.com with your Order Number and Tracking Information.
We will work with the shipping carrier to file a claim, which may take several weeks to process. Alternatively, upon receiving photo evidence, we are happy to reimburse you for any damaged products directly.
We appreciate your understanding and are committed to making sure you have the best experience possible with Bravory Bakehouse.
Do you offer gluten-free or vegan options?
We are working on expanding our offerings! While our kitchen is not gluten-free or vegan certified at this time, we do plan to introduce options in the near future. Stay tuned!
How should I store my cookies?
For maximum freshness, we recommend storing your cookies in an airtight container at room temperature for up to 5 days—or freezing them for up to 3 months.
Can I order large quantities for events or corporate gifts?
Absolutely! We offer bulk orders and custom packages for events, gifts, and special occasions. Please reach out through our hello@bravorybakehouse.com to start the conversation.
How is Bravory Bakehouse connected to the military community?
Founded by a Military Spouse and 20 year Army Special Operations Veteran, Bravory Bakehouse is deeply rooted in supporting military families. We create job opportunities for military spouses and caregivers while donating and collaborating with veteran-focused organizations.